Customer Success Manager

📍   Location: Finland (Hybrid)
💼   Job type: Full-time | SaaS | B2B
🌍   Languages: English plus either German, French, Dutch
🕓   Working time: Flexible hours with a time-bank system
💰   Salary: 3000€–3700€ base salary + bonus + benefits
👤  Reports to: Head of Customer Success
✈️  Travel: Occasional (e.g., workshops, customer meetings)
📅  Last date of Application: 10 December 2025

About Showell

Showell is a sales enablement platform that helps sales and marketing teams manage, find, present, and share content. It ensures sales reps have the right knowledge and materials for effective customer interactions — driving more sales with a faster sales cycle.

We serve organizations that sell complex solutions and operate globally. Our customers include Kubota, Ottobock, Ponsse, Metsä Group, Bosch Siemens Hausgeräte, Sandvik, AGCO, Volvo Trucks, Geberit, and many more.

The Role

We are looking for a commercially minded, technically sharp Customer Success Manager to join our team. You will own the full customer lifecycle: onboarding, adoption, value delivery, retention, and expansion.

You’ll work with customers across Europe and North America, so adaptability, curiosity, and collaboration are essential. Whether you come from Customer Success, Sales, or a related background, you’re confident leading conversations that connect product value to business outcomes, and you’re on top of your metrics. You don’t wait for problems: you take initiative, improve systems, and move things forward.

This is for you if:

✔️ You love understanding how software works. The deeper the product knowledge, the better.

✔️ You know retention goes beyond relationships; you provide and prove value.

✔️ You’re data-driven and commercially focused, using numbers to guide decisions.

✔️ You take ownership and don’t wait for others to flag issues.

✔️ You want to improve processes, not just execute them.

✔️ You bring clarity, structure, and follow-through.

✔️ You can confidently lead conversations with both users and senior stakeholders.

✔️ You value kindness, feedback, empathy, and collaboration in your day-to-day work.

✔️ You’re familiar with CRM and CS tools (HubSpot experience is a plus).

Your Responsibilities:

✅ Manage a portfolio of customers across Europe and North America.

✅ Lead onboarding and training for new users and teams.

✅ Create customer success plans based on goals and usage data.

✅ Monitor customer health, address risks, and prevent churn.

✅ Drive upsell, cross-sell, and expansion opportunities.

✅ Partner with Sales to support renewals and influence new deals.

✅ Run data-driven QBRs and strategic value reviews.

✅ Advocate for customer needs internally, contributing to road map and messaging.

✅ Share insights to improve CS processes, playbooks, and cross-team workflows.

You need to have:

🔹 2–4 years experience in Customer Success, Account Management, or Sales (SaaS/B2B).

🔹 Strong understanding of retention, NRR, usage patterns, and churn drivers.

🔹 Technical curiosity and confidence with software.

🔹 Fluency in English (C1 or native) plus proficiency in either German,  French or Dutch.

🔹 Based in Finland with authorization to work (citizenship, residency, or valid permit).

Who you will work with:

You’ll join a collaborative, international Customer Success team. We come from varied backgrounds, support each other, share knowledge, and want each other to succeed.

Our culture is empathetic, outcomes-driven, and fair. We move fast, communicate openly, and work toward solutions together. Coaching, feedback, insights, and shared wins are part of how we operate.

What we offer:

✔️ Flexible work hours with a time-bank system.

✔️ 3000€–3700€ base salary + quarterly bonuses + benefits.

✔️ Extended healthcare, leisure-time insurance, Smartum benefits (lunch, sports, culture, massage).

✔️ Opportunities for personal development during working hours.

✔️ A supportive, skilled, and welcoming team.

✔️ A trusted role with both autonomy and strong leadership support.

✔️ A well-loved product used by global customers.

✔️ A culture that values empathy, fairness, and continuous improvement.

Interview process

We keep it clear and respectful of your time:

1. Intro call with Hiring Manager – Role, expectations, your background

2. Case exercise (optional) – How you approach a practical challenge

3. Leadership interview – Strategy, ownership, cross-functional thinking

4. Team interview – Meet your future colleagues

5. HR & final discussion – Benefits, expectations, and Showell culture

Apply now

→  Submit your application here

Deadline for applications: December 10, 2025