Customer Success Manager
📍 Helsinki / Jyväskylä / Remote (Finland-based). Fully remote possible, with occasional office presence appreciated.
💼 Full-time | SaaS | B2B
🌍 English plus either French, Dutch, or German required
🕓 Flexible work hours with a time-bank system
About Showell
Showell is a sales enablement platform used by companies such as Kubota, Ottobock, Ponsse, Metsä Group, Bosch Siemens Hausgeräte, Sandvik, AGCO, Volvo Trucks, and Geberit to manage, present, share, and track sales content across teams, markets, and platforms.
The Role
We’re looking for a commercially aware, technically curious Customer Success Manager to help customers onboard, succeed, and grow with Showell. You will work with accounts across Europe and North America and help turn value into measurable outcomes.
This is for you if:
✔️ You love deep technical product knowledge
✔️ You understand retention goes beyond relationships: you prove value
✔️ You are data-driven and commercially focused
✔️ You take ownership and improve how things work
✔️ You collaborate with kindness and use feedback to grow
What You Will Do
✅ Lead onboarding and training
✅ Manage a portfolio of customers
✅ Prevent churn and drive retention
✅ Own upsell, cross-sell, and expansion
✅ Support renewals and influence new deals
✅ Run data-driven QBRs and value reviews
What You Will Bring
🔹 3–5 yrs in CS, Sales, or Account Management (SaaS/B2B)
🔹 Understanding of NRR, usage, and churn drivers
🔹 Technical confidence and curiosity
🔹 Fluent English plus French, Dutch, or German
🔹 Based in Finland with authorization to work
Why Join Us?
✔️ Flexible schedule with time-bank
✔️ Competitive base + quarterly bonuses
✔️ Extended healthcare, leisure-time insurance, Smartum benefits
✔️ Personal development during working hours
✔️ Supportive, international team
Interview process
We keep it clear and respectful of your time:
- Intro call with the Hiring Manager
- Understand the role, expectations, and your experience
- Case exercise (optional)
- Share how you’d approach a practical challenge
Leadership interview - Discuss strategy, impact, and cross-functional alignment
- Team interview: meet your future teammates
- HR & final discussion: benefits, expectations, and Showell culture & practices
Apply now
→ Submit your application here
Deadline for applications: September 1, 2025
Why Our People Love Working at Showell
"The best part of working at Showell is the opportunity for growth in a supportive, collaborative team where your voice truly matters. It's a challenging yet rewarding environment where you can thrive and feel valued."

"The best thing about Showell is the people! Everyone is friendly, supportive, and helpful. Considering I spend a significant portion of my day working, it's important for me to have great coworkers."

"What I like about working at Showell are the fantastic benefits we receive, especially the Smartum lunch and well-being benefits, as well as the comprehensive health insurance, all of which greatly contribute to my overall well-being."

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