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Now hiring!

Customer Success Manager

📍 Helsinki / Jyväskylä / Remote (Finland-based). Fully remote possible, with occasional office presence appreciated.
💼 Full-time | SaaS | B2B
🌍 English plus either French, Dutch, or German required
🕓 Flexible work hours with a time-bank system

About Showell

Showell is a sales enablement platform used by companies such as Kubota, Ottobock, Ponsse, Metsä Group, Bosch Siemens Hausgeräte, Sandvik, AGCO, Volvo Trucks, and Geberit to manage, present, share, and track sales content across teams, markets, and platforms.

The Role

We’re looking for a commercially aware, technically curious Customer Success Manager to help customers onboard, succeed, and grow with Showell. You will work with accounts across Europe and North America and help turn value into measurable outcomes.

This is for you if:

✔️ You love deep technical product knowledge
✔️ You understand retention goes beyond relationships: you prove value
✔️ You are data-driven and commercially focused
✔️ You take ownership and improve how things work
✔️ You collaborate with kindness and use feedback to grow

What You Will Do

✅ Lead onboarding and training
✅ Manage a portfolio of customers
✅ Prevent churn and drive retention
✅ Own upsell, cross-sell, and expansion
✅ Support renewals and influence new deals
✅ Run data-driven QBRs and value reviews

What You Will Bring

🔹 3–5 yrs in CS, Sales, or Account Management (SaaS/B2B)
🔹 Understanding of NRR, usage, and churn drivers
🔹 Technical confidence and curiosity
🔹 Fluent English plus French, Dutch, or German
🔹 Based in Finland with authorization to work

Why Join Us?

✔️ Flexible schedule with time-bank
✔️ Competitive base + quarterly bonuses
✔️ Extended healthcare, leisure-time insurance, Smartum benefits
✔️ Personal development during working hours
✔️ Supportive, international team

Interview process

We keep it clear and respectful of your time:

  • Intro call with the Hiring Manager
  • Understand the role, expectations, and your experience
  • Case exercise (optional)
  • Share how you’d approach a practical challenge
    Leadership interview
  • Discuss strategy, impact, and cross-functional alignment
  • Team interview: meet your future teammates
  • HR & final discussion: benefits, expectations, and Showell culture & practices

Apply now

→  Submit your application here

Deadline for applications: September 1, 2025

Why Our People Love Working at Showell

"The best part of working at Showell is the opportunity for growth in a supportive, collaborative team where your voice truly matters. It's a challenging yet rewarding environment where you can thrive and feel valued."

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Timothy D.Showellian

"The best thing about Showell is the people! Everyone is friendly, supportive, and helpful. Considering I spend a significant portion of my day working, it's important for me to have great coworkers."

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Leigh P.Showellian

"What I like about working at Showell are the fantastic benefits we receive, especially the Smartum lunch and well-being benefits, as well as the comprehensive health insurance, all of which greatly contribute to my overall well-being."

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Marketa S.Showellian

More Than Just a Paycheck and a Great Team

Direct impact on work and customer experience”
Flexible hours and remote work options
Modern and Cozy Workspaces
High-end Mac or Windows laptop and equipment
Dedicated time for work-related self-development
Lunch, exercise, and commuting benefits
Comprehensive medical care, including dental
Injury insurance for accidents during free time
Team events and celebrations throughout the year
8.6
Employee Net Promoter Score (eNPS)
48.62 on the NPS Scale (2024 average)

Our Teams

Sales team
Sales Team
The Sales Team finds potential clients and creates business value to close deals. With a global team, we drive growth through outbound and inbound sales strategies.
Customer success team
Customer Success Team
Our Customer Success Team serves, supports, and helps grow existing client relationships through upselling and ongoing value delivery.
Marketing team
Marketing Team
The Marketing Team develops and executes outbound and inbound strategies creating content, managing digital ads, building brand awareness, and engaging audiences on social media.
Product team
Product Team
The Product Team designs exciting new features that deliver value to customers while maintaining and improving our platform for reliability and performance.
HR team
HR Team
Our HR Team focuses on people management, employee wellbeing, and fostering a positive workplace culture.
Other roles
Other Roles
We’re supported by specialists in customer experience, data analysis, administration, and more to ensurie smooth operations across the board.